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yourreservation

Guide for venue owners

Everything you can do in the YourReservation.eu admin, step by step. Search for a word or a message, or pick a chapter.

Chapters

  1. Getting startedSigning up, confirming your email address, choosing the admin language and the first steps of the set-up checklist.
  2. Your venueYour venue's name, address, logo, photo and colours, plus a page of your own for when you don't have a website.
  3. Times, spots and what you offerServices and tables for a restaurant, activities and spots for leisure venues, treatments and staff members for a salon.
  4. Online bookingYour booking page, the QR code, the pop-up on your own site for each website builder, the rules for guests and their languages.
  5. The day at the deskToday and the Calendar: walk-ins, seating guests, late arrivals and no-shows, changing tables, cancelling and printing.
  6. Guests and follow-upThe guest database with allergies and notes, VIPs and tags, and one reminder for guests who don't finish a booking.
  7. Waiting listHow guests join the waiting list when a time is full, and how you contact and seat them. For tables and for salons.
  8. Payments and gift cardsPayment in advance and deposits through your own Mollie account, refunds, and selling and redeeming gift cards.
  9. SMS to guestsConfirmations and reminders by text as well as email: buying credit, setting the sender name and seeing what was sent.
  10. Team, roles and kioskInviting a manager, staff with a PIN, the roles in the admin and the tablet at the front desk as a kiosk.
  11. IntegrationsConfirmed bookings sent to Google Calendar automatically, and emails to guests sent from your own domain.
  12. Analytics and logBusy times, covers and no-shows, the salon report per staff member and treatment, and the log of who did what.
  13. Licences and invoicesYour trial, taking out a subscription, packages and separate modules, adding venues, VAT and downloading invoices.
  14. TroubleshootingCommon messages in the admin and what to do about them: logging in, emails, online booking, the pop-up, payments and the kiosk.
  15. Getting helpIf the guide doesn't answer your question, email us. This is how to send a question we can answer in one go.