Your guest database
For every booking with an email address or phone number, the system creates a guest record by itself, including visits, no-shows, allergies and notes. Guests appears in the menu when the guest database is part of your plan.
Go to Guests and search by name, email or phone.
You'll see your guests with their visits and no-shows.
Click a guest.
You'll see their history, with every booking they've made.
Fill in Allergies and diet, Notes (internal) and Tags, separated by commas.
The allergy shows in red next to the guest in Today.
Click Make VIP for a regular you'd like to give extra attention.
The guest is marked as a VIP.
Bookings guests don't finish
If a guest enters their details but doesn't book, or doesn't complete payment with Mollie, they can get one reminder with a link back to the same choice. That only happens if the guest ticks a box for it themselves, and the box is unticked by default.
Go to Unfinished and switch on Offer a reminder.
When booking, guests now see the box for a single reminder.
Under Send after (hours), enter a number of hours between 1 and 48.
The email goes out with the hourly run, so it can be up to an hour later.
Asking for a review
After their visit, a guest can receive an email with a link to your Google reviews or TripAdvisor. You switch this on in Online booking, under Messages to guests, with Ask for a review.
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