The day at the desk

Today at a glance

Today is the start page of the admin. At the top you'll see the bookings, the number of guests and who's running late. Under Service, choose a service or All day.

Under View you pick List, Timeline or Floor. The timeline shows each table or lane as a row and each booking as a block, while the floor view shows your plan with who's sitting where.

On the right is the Arrivals drawer, grouped into Late, No table, Expected, Seated, Left and cancelled and Waiting list.

Seating a walk-in

Only for Restaurant

1. Click Walk-in, or tap a free table on the floor plan.

   You'll see Arriving now, without a booking.

2. Choose the Party size and a Table. Add a Name, if you know it if you have one.

   Taken tables are marked, and a taken table will be refused.

3. Click the button to seat the guests at the table.

   The walk-in goes straight to Seated.

Taking a booking by phone

1. Click New booking.

   You'll see the free Times for that day.

2. Choose the Party size and a time. Pick a Table, or Choose later.

   A suggested table is already lined up.

3. Fill in the Name, Phone and, if you like, the email address, Occasion, Allergies and a Note, then click the button to book.

   The booking is confirmed straight away and appears in the list.

Seating guests, departures and no-shows

1. When a guest arrives, click Seat on their booking.

   The guest moves to Seated. If they don't have a table yet, choose Choose table first.

2. When the guest leaves, click Left.

   The table becomes free again on the timeline and the floor plan.

3. If a guest doesn't turn up, click No-show.

   You can do this from a quarter of an hour after the start time; until then the button shows from what time it's available. No-shows count towards Guests and Analytics.

4. If an online booking is still Unconfirmed and you've spoken to the guest, click Confirm.

   The booking then moves to Expected.

Changing tables and editing bookings

Only for Restaurant

1. On the timeline, drag a booking to another table.

   If it clashes with another guest, you'll get a warning.

2. Or open the booking and click Change table or Choose on the floor plan.

   You'll see the free tables and combinations the party fits at.

3. To change the time, party size or details, click Edit and then Save changes.

   You'll see Booking updated.

Cancelling a booking

1. Open the booking and click Cancel booking.

   You'll be asked Cancel this booking? The spot becomes free straight away.

2. Leave Email the guest that the booking has been cancelled ticked if the guest should get an email, and click Yes, cancel.

   The email only goes out after five seconds, so until then you can still Undo.

The Calendar and printing

Calendar lets you look further ahead. Under View, choose a Day, Week or Month. In the month view, the number is how many guests are booked and the bar shows how busy it is.

1. Click a day in the week or month view.

   The day opens with all its bookings.

2. Click Print. Choose the Start date and the Period, then click Print or save as PDF.

   You get a list of every booking in that period, apart from cancelled ones.

Appointments in the salon

Only for Salon

Appointments holds the diary for each staff member. An appointment still waiting for payment shows the time at which it will be released if nobody pays.

1. Click Book appointment for a client on the phone or at the desk.

   The appointment is confirmed straight away and no email is sent.

2. Choose the treatment, the Staff member or No preference, the Date and a Time, fill in the Client name and save.

   You'll see Appointment booked.

3. Open an appointment and click Arrived, Done or No-show.

   The Client card shows earlier appointments, and it's where you write Notes (staff only).

4. To cancel, open the appointment, click cancel and choose Yes, cancel and email the client.

   The time becomes free again. If the client paid online, you refund that yourself in Mollie.