You can't log in
Email or password is incorrect.
Check that you typed your email address correctly.
On the login page, click Forgot password? and then Send the link.
A link arrives in your inbox within a minute. Have a look in your spam folder too.
Your email address isn't confirmed yet
Please confirm your email address first using the link in your email. If the link has expired, choose Forgot password when you log in and you'll get a new one.
Find the email from when you signed up and click the button. If it has expired, choose Forgot password?.
After that you can log in.
Too many attempts
Too many attempts in a row. Wait a moment and try again.
Wait a few minutes and try again.
A link no longer works
This link or session has expired. Request a new one or log in again.
Request a new link with Forgot password?, or log in again.
Guests can't book online
Work through these points in this order:
Is there a bar at the top of the admin saying your trial has ended, that there's no subscription, or that a payment has failed?
Sort it out under Licences and invoices.
Is Temporarily close online booking switched on in Online booking?
Switch it off.
Restaurants: does at least one service have times under Times and spots? Activities: is there an activity online that isn't set to Paused? Salons: does a staff member have working hours, and is the treatment Bookable online?
Without times, nobody can book.
Is the day closed under Closed or Closed days?
Open it again.
Is the date further away than How far ahead, or sooner than Minimum notice?
Adjust the rules under Rules for guests.
A booking stays Unconfirmed
A guest who books a table online has to click the button in their email. If they don't do that within 24 hours, the request lapses. If you've spoken to the guest, click Confirm yourself.
A guest isn't receiving emails
Ask the guest to look in their spam folder.
On the thank you screen, the guest can have the email sent again, or sent to a different address.
They can do this three times.
If you send emails from your own domain, check under Integrations that the sender and the Resend key are correct.
That spot is already taken
That spot is already taken at that time.
A table, lane, room or staff member can only have one booking at a time. Choose another spot or another time. For lanes, the message reads: Those lanes are already taken at that time.
No suitable table
No suitable table is available.
There's no free table or combination for this number of people. Choose Choose later and seat the guests later, or create a combination of tables in Floor and tables.
The pop-up doesn't appear on my website
Check that the line of code is on every page, just before </body>, and that you published the site afterwards.
Look at the published site, not the editor.
In the editors of Framer, Hostinger and Carrd, among others, the button doesn't show.
Wix: Custom Code only works on a published site with its own domain. On Squarespace, Webflow, Square Online and Carrd, custom code is only possible on certain plans; On your own website tells you which.
If it still won't work, make a button that links to your booking page.
If your site has a Content-Security-Policy, allow https://yourreservation.eu in script-src, connect-src, frame-src and img-src.
The Mollie key is rejected
A Mollie key starts with live_ or test_, followed by letters and numbers.
Copy the key again from your Mollie dashboard, without any spaces before or after it. Guests only pay for real with a key that starts with live_.
A gift card doesn't work
This gift card code isn't recognised at this venue.
Check that the code was copied correctly and that the card belongs to this venue. Other messages can mean the card hasn't been paid for yet or is no longer valid, that it has expired, or that there's no balance left on it. Under Gift cards sold you can see each card's balance and its Transactions.
The tablet doesn't ask for a PIN
This device isn't set up as a kiosk yet. Log in here as an owner or manager and choose Lock (kiosk) in the menu.
Log in on the tablet as the owner or a manager and choose Lock (kiosk) at the bottom of the menu. After that, staff log in on it with their PIN.
Too many incorrect PINs
Too many incorrect PINs. Please try again in five minutes.
Wait for the time shown. If someone has forgotten their PIN, give them a new one in Team with Change PIN.
You can't delete a staff member
Only for Salon
This staff member still has appointments. Set them to inactive so nobody can book new appointments with them.
Open the staff member in Staff members and set them to inactive. Their existing appointments stay in place.
You can't delete a spot
Only for Activities
This spot still has bookings. Set it to inactive instead of deleting it.
In Activities and rates, set the spot to Closed. Guests can then no longer book it.
The waiting list is switched off
The waiting list is switched off. Turn it on under Online booking, with the Waiting list module under Licences.
Switch on the Waiting list module under Licences and invoices, and then the Waiting list switch in Online booking.
A photo won't upload
The upload didn't work. Choose a png, jpg, webp or gif of up to 2 MB and try again.
Choose a smaller file in one of those formats, or make the photo smaller first.
Connecting Google Calendar doesn't work
Couldn't connect Google Calendar. Please try again.
Try again, and in Google's window give every permission it asks for. You can only choose a calendar that you own.
You don't have permission
You don't have permission to do this.
Some things only the owner can do: setting up payments, buying text credit, taking out a subscription, changing plans and modules, and adding venues. Ask the owner to do it.
No internet at the front desk
If the internet drops out, Today shows the last saved state, along with the time it was saved. You can make changes again as soon as you're back online.
Something went wrong
Something went wrong. Please try again in a few minutes.
Wait a few minutes and try again. If it keeps happening, see Getting help.
Still stuck? How to get help